Community Bridges - New Hampshire
  • Concord, NH, USA
  • Full Time

Basic Function:

The Behavioral Health Case Manager assists individuals and families by helping them to develop and maintain positive connections with Community Bridges. This is accomplished through outreach, and supports individuals and families with the goal of maintaining regular contact with their Case Manager. The Behavioral Health Case Manager may also work with a number of families and individuals directly, in the role of Case Manager, providing the individual or family with support and guidance through a basic service agreement. Additionally, the Outreach Case Manager may assist individuals and families through education and support to develop and achieve their personal visions. This is accomplished by sharing information and making referrals to various local, state, and federal resources; through collaboration and advocacy with those resources on behalf of families/individuals; linking families to education and training opportunities and developing short and long-term person centered futures planning to identify goals, and initiating actions to make those goals a reality.


Minimum Qualifications:

Education: Associate's degree required. 

Experience: Two years experience in human services, developmental services, special education, or a related field required.


Specific Duties and Responsibilities:

  1. Provides direct support to families including but not limited to: home visits, and occasional transportation; information and referral assistance in accessing and/or applying for benefits; information and referral to community resources, direct supports (i.e., crisis intervention, advocacy, mediation), information and advocacy with community resources as requested by the family
  2. Meets with families to identify natural supports, current unmet needs, and future plans. Provides follow-up contacts as needed and requested by family.
  3. Maintains up-to-date, accurate information and knowledge of community resources, information, and referral.
  4. Engages families in the process of person-centered-planning to clarify the individual's personal values, preferences, and vision for the future, identify goals for the short and long-term that will assist families/individuals in making the necessary community connections for supporting their son or daughter; identify support roles and necessary actions to be undertaken.
  5. Facilitate ISP development including coordinating the meeting, determining responsibilities for providing services, assuring that goals are related to individuals desired future, and ensuring completion of necessary evaluations/assessments on behalf of the individual.
  6. Service Coordination duties to include facilitation of communication between service providers, individual, family, and Community Bridges, on-going review, monitoring, and evaluation of formal service provision, facilitation of service re-design as needed and requested.
  7. Performs all duties in a manner that demonstrates an awareness of the respect for each individual's legal, civil, and human rights-including maintaining confidentiality of information regarding the individual and family that ensures the respect and dignity of persons with a developmental disability.
  8. Provides all support and advocacy in a manner which takes into consideration the preferences of families and individuals and which actively encourages choice making and self-determination by the family and individual.
  9. Looks for opportunities and seeks creative ways to educate the community and to eliminate preconceived notions and stereotypes about persons with disabilities.
  10. Attends trainings and seminars as required.
  11. Arrange, as requested and necessary, ancillary services including the necessary documentation to obtain appropriate program funding and provide the necessary supporting documentation.
  12. Ensures compliance with applicable state regulations.
  13. Assists individuals and families to identify future support needs including maintaining waiting list profiles and waiting list contacts, clearly listing services needed but not currently available, and listing services to be provided without reference to program models.
  14. Performs other general administrative duties including the record keeping of individual files to include written progress notes, updating MIS database information, attending staff meetings, and participating in agency committees.
  15. Performs other required duties and responsibilities as assigned.
Community Bridges - New Hampshire
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